FAQ & Help

Find answers to frequently asked questions about our services and processes.

Frequently Asked Questions

Get answers to the most common questions about our services, processes, and company.

General Questions

ASCC specializes in shade structure solutions including aluminum tents, pergolas, parking shades, solar panel shades, industrial hangars, and advertisement boards. We provide complete design, manufacturing, and installation services.

We are based in Riyadh, Saudi Arabia, and serve clients throughout the Kingdom of Saudi Arabia. Contact us to discuss your specific location and project requirements.

Our team has extensive experience in the construction and shade structure industry. We combine traditional craftsmanship with modern technology to deliver high-quality solutions for our clients.

Project Process

Contact us through our website, phone, or email with your project details. We'll schedule a site visit to assess your requirements and provide a detailed quotation within 3-5 business days.

Project duration depends on size and complexity. Small residential projects may take 1-2 weeks, while large commercial installations can take 4-8 weeks. We provide detailed timelines with each quotation.

We assist with the permit process and provide all necessary technical drawings and documentation. However, obtaining permits is typically the client's responsibility, though we can guide you through the process.

During the site visit, our team will assess the location, take measurements, discuss your requirements, evaluate site conditions, and identify any potential challenges. This helps us provide an accurate quotation and project plan.

Technical Questions

We use high-quality aluminum frames, weather-resistant fabrics, and galvanized steel components. All materials are selected for durability and performance in the local climate conditions.

Yes, all our structures are engineered to meet local building codes and wind load requirements. We provide wind resistance calculations and certifications with each installation.

Absolutely! We specialize in custom designs tailored to your specific requirements, site conditions, and aesthetic preferences. Our design team works closely with clients to create unique solutions.

Our structures require minimal maintenance. Regular cleaning of fabric surfaces and periodic inspection of connections is recommended. We provide maintenance guidelines and can offer annual service contracts.

Payment & Warranty

We require a 30% deposit upon contract signing, progress payments during construction, and final payment upon completion. We accept bank transfers and certified checks.

We provide a 2-year warranty on structural components and 1-year warranty on fabric materials and hardware. Our warranty covers manufacturing defects and installation issues under normal use conditions.

We can discuss payment plans for larger projects. Contact us to discuss your specific requirements and we'll work with you to find a suitable payment arrangement.

Contact & Support

Need More Help?

If you can't find the answer to your question, please don't hesitate to contact us. Our team is ready to help you with any inquiries.

Phone

+966 53 474 5111

Email

Info@advancedco.com.sa

Contact Us

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Contact

Riyadh - Kingdom of Saudi Arabia

+966 53 474 5111

+966 58 181 8157

Info@advancedco.com.sa

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